Please find our Messaging Terms & Conditions here

Please find our Messaging Privacy Policy here

Say Hello!

We're available during regular office hours to discuss our products. We're always looking to hear from our customers — it's how we develop our products and know that we're doing a good job. Our office hours are Monday to Friday, 10 AM to 6 PM, and we usually respond within a single business day. CONTACT US

HELLO QUEENS

We are very proud and in love with our growing community of talented, confident, inspiring, and empowering women and are enormously thankful for your continuous support. Please send an e-mail to sponsorship@oloori.com if you are interested in joining our community. We will happily get back to you in case of a possible partnership.

Please note: Due to the high volume of requests, it may take several weeks until you receive an answer. We promise to get back to you as soon as possible. Thank you very much for your understanding. 

OLOORÌ ATHLETICS ships anywhere within the United States, including the U.S. Territory of Puerto Rico (PO Boxes are included). We are also proud to let you know that we will ship to any APO/FPO/DPO military address too!

International shipments are restricted to select countries. Please contact Customer Support if you have any concerns. From Monday to Friday, orders placed before 1 pm PST will be processed and dispatched the same day. Orders placed on Saturdays, Sundays or Federal Holidays will begin processing on the following business day.

To track your order, please refer to your shipment confirmation email. Once your order is processed for dispatch, you will receive an email containing your tracking information. Please contact Contact Us if you have any concerns.

PLEASE NOTE: OLOORÌ ATHLETICS does not guarantee specific delivery times. Shipping times are estimations and may vary depending on the time your order was placed or by the shipping carrier, once your order has been dispatched. 

Shipping & Delivery Policy

As soon as your order has been fulfilled and shipped, we will provide you with the tracking information via e-mail. Please note that the processing time on orders is typically 1-3 business days. Processing time refers to the time between when your order is placed and when your order is fulfilled by our warehouse. Processing time is added on top of the delivery time. We strive to fulfill orders as fast as possible.

• It may take up to 48 hours for your tracking link to be activated due to the tracking/delivery systems of third-party providers. This is normal, so do not worry, your package is on its way to you and the tracking link will be updated with further information. Please be sure to check your tracking link regularly.
• We recommend you add your phone number at the checkout to receive updates faster.
• The estimated delivery time is in business days. Business days are Monday to Friday. Business days exclude Saturdays, Sundays, and Holidays. 
• Please be sure to check your spam folder for tracking information and order confirmation.

Oloori High-premium products are shipped from the United States. We have made it easier for you to track your package through the tracking link. Please be sure to double-check your e-mail and spam folder.

After you have placed your order, your order incurs a 1-3 business day processing time. Business days are Monday through Friday- except Saturdays, Sundays, and Holidays.

We are also proud to let you know that we will ship to any APO/FPO/DPO military address too!

Workplace Shipping

Please make sure you add the company name to the delivery address if you intend your package to be shipped to your work address. We also recommend that you add the floor and suit number plus other helpful information for faster delivery.

Not Home Scenario

In the event your package couldn't be delivered, please contact the carrier directly. Contacting the carrier will prevent your package from being returned to us, if your package is returned to us, it will result in a longer waiting time. Most carriers will attempt to re-delivery your package 1-3 times and leave a note after a failed attempt.

The package says delivered, but I didn't receive anything

Please make sure to ask your neighbors, roommates, or colleagues first. Sometimes, carrier update tracking is delivered but actually has been handed over or is on its way to your address. Please wait 24 hours and contact us if your package is still not arrived and we will do our best to locate your package. 

Hello, at the completion of your purchase, you will receive an order confirmation to the email you provided during your purchase. Please be sure to check spam folder and Contact Us, in the event you did not receive a confirmation. In case you accidentally mistyped your email address.

Unfortunately, once an order is placed, we cannot make any changes to it. If your address is incorrect, we recommend contacting the carrier directly, as soon as you receive a tracking link. They might offer solutions such as changing the delivery addresses. We are always here, happy, and ready to assist you further. Contact Us

First, we will like to sincerely apologize for the inconvenience. In the event that you received the wrong item, a faulty item, and you are missing an item, please Contact Us immediately with the following information

• Your Order Number
• Pictures of the faulty item you received
• Pictures of the wrong item you received
• Missing item? Pictures of everything inside the packaging and delivery slip

At any event, please provide pictures of the packaging and delivery slip. Be sure to keep the delivery slip, take pictures of the outside and inside of your package.

There are two options your order might be canceled.

• Payment Security

We are committed to providing you with the best payment security and keeping your data secure is our top priority. We use the best industry-wide payment security and verified security systems for all our websites. It is possible that your order was canceled due to your payment methods and its security standards. Please make sure you double-check your invoice and payment information then place your order once more. We also recommend that you reach out to your payment providers.

• Item not available

Your order might be canceled due to product stock storage, we will immediately inform you via e-mail. We are always striving to have all of our items available at all times. In the unlikely event that an ordered item is not available, we will do everything possible to find the best solution for you. 

General Information

We have a 30-day returns policy. It starts on the day your parcel is delivered and the return day counts.

Please make sure to take good care of the products when trying them on.

Returns will only be accepted if the sportswear was tried on with underwear and is returned clean and without any tears. Don’t remove any kind of labels (washing labels, hanging tags, etc.).

DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!

Buy one, get one promotion

The free items within this promotion cannot be returned or exchanged. For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available if the paid and free items are returned together. Please contact our customer care team, if you should have any issues with your purchased items.

*SALE ITEMS

Seasonal or holiday sale items are final and cannot be refunded/exchanged/ store credited or applied to a new order or applied to an exchange.

Occasional sale more than 30% discount are final and cannot be refunded/store credited or applied to a new order or applied to an exchange.

Gifts & Free items

Gifts & Free items are exempt from returns. Please contact our customer care team, if you should have any issues with your received items.

How do I submit a return?

Having to return something can be annoying – we know. So, we have tried to make this process as easy as possible for you.

1. Simply go to Return
2. Follow the steps provided.
3. Download and print out the return label and return form. Add the return form to your package and stick the label on the front of your package. Please note that this is a pre-paid label and that the return costs will be automatically deducted from your refund.
4. Bring your package to the carrier or schedule a pickup for your package with the carrier (only available in certain countries).
5. Keep your return postage receipt and your tracking number until your return has been processed.

Free Returns

All US orders can be returned for free within 30 days. There are no return fees on your end, but you are responsible for shipping and handling fees.

Received a wrong or faulty item

If you received a wrong/faulty item, please Contact Us immediately with the following information:

• Your Order Number
• Pictures of the faulty item you received
• Pictures of the wrong item you received
• Missing item? Pictures of everything inside the packaging and delivery slip

At any event, please provide pictures of the packaging and delivery slip. Be sure to keep the delivery slip, take pictures of the outside and inside of your package.

We will issue your refund as soon as your return arrives in our warehouse and has passed our quality test and inspection. Please note it can take 5-7 business days for your return to be processed. We recommend you allow further 4-6 business days for your refund to show in your band account. 

If you will like to track your return package, be sure to keep the postage receipt that you received when you shipped your package with the carrier. They should provide you with the tracking number. Tracking numbers are usually printed on the receipt.

Once you have your receipt, we recommend you allow 24-48 hours depending on the carrier system updates. You simply visit their website, locate the tracking section, and input your tracking numbers.

Unfortunately, we are unable to offer exchanges. If you will like a different size or color of an item, we recommend that you return your item and place a new order.

Unfortunately, it is not possible to return two or more different orders in one package due to our return policy. We kindly ask you to return your orders separately.

Our ambassadors are extraordinary people who help us spread the OLOORI movement, inspiring people, and showing their love for the brand while scoring free products, gift cards, and cash along the way! Our OLOORI Brand Ambassadors are motivated, awesome, and goal-driven individuals who embrace the opportunity to make a difference in people's lives. They are just amazing people!

By becoming an Ambassador, you’ll get access to tons of free products, exciting perks, make excellent content, plus an exclusive referral code that your friends, family, and followers can use to shop at oloori.com ranging from 15% to 50% off. Oh let's not forget, you will get from 5% to 25% commission on each sale you make.

To be an OLOORI Brand Ambassador, you must be active on Instagram and over 18. We’re currently accepting applications from US, Canada, and European residents!

Thank you so much for being an OLOORI Brand Ambassador! Your participation in the Brand Ambassador Program is governed by the Program Terms and Policies which contain all of the rules of the program. These terms are very important so we hope that you will read through them carefully.

1.  You must be 18 or older to be an Ambassador.

2. USE OF LIKENESS: By signing up and joining OLOORI'S AMBASSADOR PROGRAM, you hereby grant to OLOORI AND OLOORI ATHLETICS the irrevocable right and permission to film, videotape, photograph, and/or otherwise record ambassador and to reproduce, publish, distribute, display, post on social mediac, broadcast, exhibit, and/or in any other way use Brand Ambassador’s image, likeness, voice, photographs, name (including nicknames), actual and/or paraphrased statements (collectively, “Likeness”), in whole or in part, distorted, altered, modified and/or adapted in character and/or in form, alone and/or accompanied by other material, in perpetuity and royalty-free, for marketing, including without limitation for the purpose of advertising, publicity, promotion, and/or other marketing for Company and/or the Work, in all media now known or hereafter developed (including without limitation in social media). 

3. Please don’t comment with your Ambassador code on any OLOORI social media posts or channels (i.e. Instagram, Twitter, Facebook, etc.), even if you see another Ambassador doing it. Ofc you can comment on your codes on your pages.
4. Do not sell or resell OLOORI items at events of any kind (ex. AMAZON, ESTY etc.). We have our events team that handles all event selling. (There is NO physical selling of OLOORI products)
5. DO NOT add your Ambassador code to coupon sites. We check these sites frequently. If we find your rep code added to one of these coupon sites, you will be notified immediately and this will be cause for REMOVAL from the Ambassador Program. NOTE: This includes using your shopping link in ads from Google, Facebook, etc.
6. DO NOT SHARE your personal code with your audience.  You don’t earn a commission from it, so it’s not worth it. (The code is for you and your immediate family only)
7. Remember that the purpose of the OLOORI Brand Ambassador program is to bring new clients to the brand, help spread the OLOORI MISSION and create a positive, inspiring, and supportive environment!
8. You must be kind and respectful to all other ambassadors and our customers.
9. During your signup, be sure to select your own affiliate code which can be a number or letter, or name. We will try to give you that code, but if for example, you selected "Ashley" as your code, we reserve the right to change it completely or added a number to it if "Ashley" has been taken by another ambassador.

Visit our Terms and Conditions to read the full terms.

As part of the OLOORI Brand Ambassador Program, you’ll move into different reward tiers as you meet each tire requirements. Depending how driven you are, you can easily move up in tiers as easily as 123. The more tiers you move up to, the more rewards you’ll score. Our Brand Ambassador Program currently has five reward tiers:

Your Ambassador account will be your go-to for everything you need. Through your account, you can do things like keep track of your sales and commission, update shipping or payment info, or find your Referral Code if you ever forget it! Once you log in, Ambassadors can access the following:

• Referral Code

• Affiliate Shopping Link

• Financials

• Conversion Details

• Payment History

• Account Settings

Your login is the email you used to apply to the program with and the password you entered on your application as well! If you can't remember your password, make sure you do the "Forgot Your Password" link.

Can I change my ambassador code?

Unfortunately, the answer is no. This is company policy.

We do not accept Instagram handle names, blog names, email addresses, made-up/inappropriate names, or business/store names. You will be disqualified during the application process immediately if we see this.

Can my Ambassador code be used with other discounts?

Since our website only accepts one coupon code at a time, your Ambassador code cannot be combined with any other discount code at checkout. This goes for your ambassador shopping links as well. If another code is added to the order, it will negate the shopping link credit and show as a “Denied” sale in your account.

Can I change my ambassador code?

Unfortunately, the answer is no. This is company policy.

We do not accept Instagram handle names, blog names, email addresses, made-up/inappropriate names, or business/store names. You will be disqualified during the application process immediately if we see this.

Will my personal discount code earn commissions for me?

Unfortunately, no. Your personal discount will not earn you any rewards as it is part of your ambassador reward package. You can use it whenever you purchase from the website.  

We periodically send out emails to keep you updated & informed! We also want to make sure you get some killer content! You’ll receive an email from the Ambassador program for these circumstances:

1. When you get accepted into the program! Make sure you add us to your favorite and not spam for future reference :)
2. We will send weekly or every two weeks ambassador email! This will include photos to share, important info, and any updates! *Please note: this changes and will not always be the case, it mostly depends on launches and info we have to share with you guys! So if you don't get an email every week, don't worry!*
3. Reward notification emails! We only send emails for when you move up in tiers. We many send you emails thanking you for your hard work. 
4. Order processing and tracking of ambassador rewards! Keep an eye on these to ensure you receive your rewards.

Should you have any issues receiving any of our emails, please be sure you check all your email folders including spam or junk. Also, make sure the email you registered your account with is correct. If you still are not receiving anything, email us at support@oloori.com

As a reminder, we will never ask for your username and password, or personal information such as your SSN, bank account, or credit/debit card information. The most we will ask is your legal name and shipping address so if someone is asking you for all those personal information, THAT IS NOT US.

If you are having trouble receiving any of these emails, make sure you are checking the email account you have attached to your Ambassador account! If you still aren’t receiving them, usually resubscribing to the regular Pura Vida emails should do the trick! If you think you were unsubscribed from emails, go to the Brand Ambassador page, scroll to the bottom and add your email to the signup again!

If you are having trouble receiving any of these emails, make sure you are checking the email account you have attached to your Ambassador account! If you still aren’t receiving them, usually resubscribing to the regular Pura Vida emails should do the trick! If you think you were unsubscribed from emails, go to the Brand Ambassador page, scroll to the bottom and add your email to the signup again!

If you are having trouble receiving any of these emails, make sure you are checking the email account you have attached to your Ambassador account! If you still aren’t receiving them, usually resubscribing to the regular Pura Vida emails should do the trick! If you think you were unsubscribed from emails, go to the Brand Ambassador page, scroll to the bottom and add your email to the signup again!

The affiliate shopping link makes it easier to share your ambassador code digitally and via social media! The link takes them directly to the website and automatically applies your ambassador code to their order! This will last up to 60 days. Don’t worry, that doesn’t mean your code is only active for 60 days. So whenever someone has clicked on your shopping link and goes back to the website in the next 60 days your code will still be added to their order. 

The affiliate link is designed to make sure that even though someone did not use your code, so long as they used your link, you will be able to earn a commission if they purchased something. 

As a reminder, your link or code does not stack with other coupons. If there is a sitewide sales going on, your code or affiliate link will work. 

The best and easiest way we have found to make payments to you as you earn commissions is through PayPal. PayPal is a free service that’s super quick and easy to sign up for. You are not required to make a PayPal account when applying to be an OLOORI ambassador, you are required to have a PayPal account in other for us to pay you. To get started, head to paypal.com to create your account. 

Once you have completed your Paypal registration, log in to your brand ambassador dashboard. Head on to settings, underpayment, select PayPal, and insert the email address you used on your PayPal. You will be able to check your commission with the dashboard.

Ambassadors are paid each Friday, and you’ll receive an email from PayPal as soon as commissions go out!

What should I do if it looks like I'm missing commission?

Please reach out to us at support@oloori.com! Makes sure you include the date and any conversion ID numbers shown to give us a better idea of which sale may be missing from your account. Also, to make it a little bit easier, please include your Ambassador account email & PayPal email (if they’re different!) in the email.

Why is there a negative commission amount in my Ambassador account?

If there is a negative commission or a reversal of commission, that is because of a returned or canceled orders. If you see a negative balance inside your ambassador account, this is because the payment was sent followed by a returned or canceled order.

If you no longer want to be an Ambassador, we totally understand! Although we will be sad and hate to see you leave, we understand that sometimes it just doesn't work for you. Just shoot us an email at support@oloori.com and let us know and we can cancel your ambassador account for you! 

We are so appreciative of our brand ambassadors, when it comes to OLOORI, you're the best fans who spread the word about our brand with your friends and the world. As we grow, we reserve the right to make changes to the program to create more effective rewarding program.